Terms and Conditions of Booking

BOOKING CONDITIONS PLEASE READ CAREFULLY

The following terms and conditions apply to passengers booking with Essex Minibuses and other associated names and website's, which are trading names of Essex Minibuses Ltd: Registered Office, 21 Samson House, Arterial Road, Laindon, Basildon, SS15 6DR , Registered Number 6658387. Registered in England.
Essex Minibuses Ltd is an English registered company and is therefore subject to UK law and those of the E.E.C. where applicable.

Payment is required at the time of booking unless you hold an account. Essex Minibuses Ltd will then produce written confirmation of the details regarding the booking, either by email or fax. Email confirmations and invoices are FREE, all other confirmations, posted or faxed are charged at £2 each page. This confirmation acts as your ticket and must be presented to the Essex Minibuses Ltd representative for both the outward and return journey. Such payment is strictly non-refundable except in circumstances where Essex Minibuses Ltd, due to causes beyond its control, cancels or, at its absolute discretion, agrees to cancel the booking. You should claim any cancellations via your travel insurance.
Where a booking is made by telephone, the booking is subject to, and the client accepts, Essex Minibuses Ltd booking terms and conditions. These are available on our website or on request by email.

Where two or more people are included on the same booking, the person purchasing the booking shall be deemed to do so on the basis that he/she acts as an agent for both or all members of the party and accepts these booking conditions on behalf of each member of the party.

Where Essex Minibuses Ltd accepts bookings for travel on services provided by operators other than Essex Minibuses Ltd we do so as agents for the operator concerned whose own conditions of carriage will apply and our liability will be confined to travel on our own services.

IMPORTANT The Client will read and the client confirms that they will act on the instructions on the travel voucher with regards to confirming and making contact with the local office for the purpose of arranging their return transfer and will not leave the collection point until they have contacted the office and gained permission. Alternative transport costs will NOT be met unless authorised by the local office before commencement of transfer.

The transport provided may differ from photos shown as vehicles vary from country to country. Some countries use minibuses as taxis.

In the case of missed flights or flight delays forcing you to miss your transfer. Essex Minibuses Ltd will require you to fill in a declaration for your travel insurance for the cost of your new transfer. The extra charge can and may be waved at the absolute discretion of Essex Minibuses Ltd

The destination and pickup addresses on your ticket are the address to which you will be delivered and picked up. Should you wish to change these or any other details, this must be done in writing by either email or fax directly with Essex Minibuses Ltd Service Centre at least 2 days prior to the date of travel.

CHANGES - Any modifications to a booking will be subject to an administration charge of £10.00

Customers are entitled to cancel the ticket by recorded delivery letter email or fax.The booking will deemed to be cancelled on the date that Essex Minibuses Ltd receives the letter fax or email at our Service Centre address This is Essex Minibuses Ltd, Samson House, Arterial Road, Basildon, Essex SS15 6DR. Cancellations must be made at least 30 days before the time of travel. In the event of a cancellation by the Customer, Essex Minibuses Ltd, may at its absolute discretion, refund the money subject to a deduction of £9.00 per passenger administrative charge. Upon cancellation the Customer will be given a cancellation code. This code must be quoted on any future correspondence with Essex Minibuses Ltd

Customers are entitled to TWO ITEMS OF LUGGAGE ONLY, one hand luggage plus one normal luggage case. ANY EXCESS LUGGAGE MUST BE DECLARED at the time of booking we MUST be informed of items such as sports equipment (golf clubs, ski's windsurfers etc) and electric wheelchairs We will be as sympathetic as is reasonably possible, but occasionally, extra charges may be made at our absolute discretion. Luggage MUST be clearly labeled with the owners name and destination address. In the event of undeclared excess luggage, Essex Minibuses Ltd reserve the right to charge an excess baggage allowance (which must be paid for prior to transportation) or to refuse transport of the excess items.

Baby seats and booster seats cannot be fitted to vehicles over 7 seats in size.

Essex Minibuses Ltd reserves the right (and delegates to its drivers and appointed agents the right) to refuse to carry any person who is thought to be under the influence of alcohol or illegal drugs and/or whose behavior is considered to pose a threat to the driver, the vehicle or the other passenger(s).

Passengers are not allowed to consume alcohol on any of our vehicles. The one exception to this rule is when it has been agreed in writing by Essex Minibuses Ltd that passengers utilising our Limousine Service will be allowed to consume reasonable amounts of alcohol during their transfer.

Smoking is not permitted in Essex Minibuses Ltd vehicles, except where express permission has been given by the driver.

Essex Minibuses Ltd will use every reasonable means to ensure that the vehicle(s) arrives on time to begin the period of hire and that it reaches its destination on time. Essex Minibuses Ltd will not incur any liability whatsoever in the event of any delay due to causes beyond its control. Vehicles are fully insured for passenger and third party claims, as required under local law. However, whilst every care is always taken, customers' property is carried entirely at their own risk and no responsibility can be accepted for loss or damage. Customers are therefore advised to check their own travel insurance. THIS IS YOUR RESPONSIBILITY.

Essex Minibuses Ltd will endeavor to carry the passenger(s) with the minimum discomfort and inconvenience to his/her destination shown on the confirmation document. However circumstances beyond our control may prevent the achievement of this responsibility. The following are examples of circumstances which are not within our control:
accidents causing delays to the vehicle
exceptional or severe weather conditions
compliance with requests of the police
deaths and accidents on the road
vandalism and terrorism
unforeseen traffic delays
industrial action by third parties
problems caused by other customers
other circumstances affecting passenger safety
If Essex Minibuses Ltd were to fail for any reason within our control to deliver its passengers to their confirmed destination, Essex Minibuses Ltd will provide suitable transport such as another coach, private car, taxi, helicopter, aircraft etc. Any reimbursement made by Essex Minibuses Ltd for the costs of an alternative means of transport incurred by the passenger to get to their ticketed destination shall be no more than the cost of getting to that destination by taxi.

Essex Minibuses Ltd shall only be liable for any reasonable and foreseeable consequential losses arising directly out of a breach in contract. In such cases our liability shall be limited to £500 per booking.

As this is a fully automated system, should an undercharge happen, Essex Minibuses Ltd reserves the right at any time to charge the missing amount to the clients card or to cancel the transfer at its discretion and refund the amount paid.

Essex Minibuses Ltd reserves the right at any time to assign any part of this Agreement (or all of it) to any associated or subsidiary company or to any third party
It is the customer's obligation to report any difficulties with the services that we provide in the shortest practicable time in order for us to be given a fair opportunity to rectify any problems in the shortest possible time. It is the customers obligation to do all in his/her power to mitigate any loss.
These Conditions of Carriage and any carriage which we agree to provide you with (in respect of yourself and/or your Baggage) shall be governed by the laws of the United Kingdom, and any dispute between you and Essex Minibuses Ltd concerning or arising out of such carriage in any way whatsoever, shall be subject to the non-exclusive jurisdiction of the Courts of Basildon, UK.

See our privacy policy here http://www.essexminibuses.co.uk/privacy

All transactions will be regarded as taking place in The United Kingdom. You are buying a ticket to travel which is valid immediately you complete payment and will be delivered immediately by email. All places are reserved as notified on the ticket/voucher.

All comments regarding our service should be in writing and addressed to Essex Minibuses, Samson House, Arterial Road, Basildon, Essex SS15 6DR, United Kingdom.

© 2008 Essex Minibuses Ltd. All rights reserved.